Return Policy

Unfortunately, CHIFFON BOUTIQUE does not offer Refunds. However, All full priced purchases can be returned for a store credit or exchange.

In order to make a return, please contact us on orders@chiffonboutique.co.nz with your order number and reason for return. We will then send you return instructions. 

You are entitled to a replacement, if you have received a faulty garment. If a replacement is not available, you are entitled to a full refund. 

In order to return a garment - the items must:

⁃ be received in original condition - unworn, unwashed, with all tags still attached.
⁃ no smell of ladies perfume/deodorant so please take due care when trying on your order.

Returned items not received in their original state will be automatically returned to the customer. Chiffon Boutique reserve the right to reject a return if we conclude it is not in a new condition.

We strive to get all orders packed and sent out ASAP and within the correct time frame, however we cannot take responsibility for factors beyond our control e.g. postal or courier services not running to schedule. 

All orders are shipped via overnight courier within NZ, however, if your order does not arrive overnight due to a couirer delay, this does not entitle you to a refund. 

Please note that the goods are your responsibility until they are returned to Chiffon Boutique, although not required it is suggested you send via tracked parcels, as we are not responsible for items lost in transit.

Please allow upto 7 WORKING DAYS for your return to be processed. Please DO NOT email us regarding your return unless it has been longer than 10 working days since you posted your return.          

BODYSUITS & ACCESSORIES are final sales.

SALE ITEMS
Sale items are final sales and cannot be returned. Items using a promo code of 20% or greater are unable to be returned or exchanged.

FAULTY ITEMS

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. 


We are happy to replace a faulty garment, if a replacement is not available, we issue a full refund.  

Please keep in mind, that loose threads are not considered as a fault. Minor faults, such as zips not working - are easily fixable and will be fixed/replacment. 

Regarding highly sequin garments : Excess sequin falling off is not a fault.

Please note that all faulty garments will be assessed accordingly & will not be accepted if the garment has been noticeably worn or soiled. 

We do advise that any faulty garments that wish to be returned after 7 days (NZ CUSTOMERS) & 2 weeks (INTERNATIONAL CUSTOMERS) from the purchase date, will be denied acceptance. 


EXCHANGES
All Exchanges (NZ ORDERS) can be returned within 7 days of purchase for a Store Credit. We offer 14 days on all international orders.

Returns need to sent back to Chiffon Boutique within the above time frame or they will be denied acceptance.

Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange by the time we receive your return. Therefore, If you require a replacement size, you are required to place a new order.

Returns are processed within 7 working days of receiving your item(s). Once we receive your return, you will then be emailed with your Store Credit.

Credit notes will stay valid for 6 months. The full credit must be used at one time. Credit will be issued via email - POSTAGE IS NOT REFUNDED/ ADDED TO YOUR CREDIT.

*AUS CUSTOMERS* - The store credit offered to you is minus the actual shipping costs incurred by Chiffon Boutique which is $19 not the subsidised $15 Shipping cost we offer our customers on purchasing. 

*NZ CUSTOMERS* - Return shipping for exchanges back and forth is at buyers expense. Chiffon Boutique does not offer free shipping on returns. The store credit issued will be minus $5 shipping unless you have provided a return bag with your return for Chiffon Boutique to send out an exchange. 

Returns can be sent to the below address and must include your returns form -

CHIFFON BOUTIQUE
P O BOX - 87134 MEADOWBANK
AUCKLAND 1072
NEW ZEALAND

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