Frequently Asked Questions

DOES CHIFFON BOUTIQUE SHIP WORLDWIDE?
Yes, we ship Worldwide.

WHO DO I CONTACT FOR ASSISTANCE WITH MY ORDER?
Please email info@chiffonboutique.co.nz  or private message us on Facebook if you require any assistance.

WHAT ARE THE PAYMENT OPTIONS?
We accept Visa, MasterCard.
Paypal
Bank Transfer or deposit is only available for NEW ZEALAND customers.
We do not accept personal cheques & money orders.

HOW DO I CONTACT CUSTOMER CARE?
You can email customercare@chiffonboutique.co.nz , message us on Facebook  or fill in the Contact Form.

IS IT SAFE TO PAY WITH MY CREDIT CARD ON CHIFFON BOUTIQUE?
At CHIFFON BOUTIQUE, we use the most secure payment gateway . We use Paystation and/or PayPal to process all credit card payments. Click here to see our Payment and Security Policy. If you are having difficulty checking out, please email our Customer Care team at customercare@chiffonboutique.co.nz for further assistance.

WHAT CURRENCY DO YOU USE ON YOUR WEBSITE?
The currency displayed on www.chiffonboutique.co.nz is in New Zealand dollars (NZD).

CAN I CHANGE/CANCEL MY ONLINE ORDER AFTER I HAVE PLACED IT?

Unfortunately, once you've placed your order, it is not possible to cancel or amend any details, as our warehouse team will have already started processing your order!

I JUST PLACED MY ORDER.  CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us by emailing customercare@chiffonboutique.co.nz

WILL I RECEIVE A CONFIRMATION EMAIL AFTER I PLACE AN ORDER?
Yes. Upon placing your order, you will receive an email confirmation. If for some reason, you did not receive an email, please check your spam/junk folder first before emailing hello@chiffonboutique.co.nz

WHAT IS A PRE-ORDER?
A pre-order is when an item is out of stock - But due to popularity we have more that are being manufactured and we are expecting them to come back in stock within a certain timeframe. It is a great opportunity for our customers to secure their size in the popular styles even when out of stock. All Preorders  are paid for at the time of purchase.


WHAT IS THE EXPECTED ETA AND DELIVERY TIMEFRAME FOR A PREORDER?
The date of delivery is specified under the description of each product. Expected delivery times on Preorders are accurate to the best of our knowledge. CHIFFON BOUTIQUE is not held responsible in the unlikely event that the pre-order items are delayed. 

CAN I PLACE ONE ORDER FOR AN INSTOCK ITEM AND A PREORDER ITEM?
Only New Zealand customers can place an order for both Instock and Preorder items together. All other countries need to place separate orders as shipping charges apply.

**Please note - no changes can be made to PREORDERS and PREORDERS cannot be cancelled.

HOW DO I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Please email customercare@chiffonboutique.co.nz immediately and we are only able to change the shipping address if the order has not been shipped already.

DO YOU SEND TO PO BOXES?
We only delivery to physical addresses which can be home or work - we are unable to deliver to PO BOXES.

WHEN WILL MY ORDER BE SHIPPED?
Most orders get shipping within 24 hours of payment, except for orders paying with bank deposit and pre-orders. Bank deposits may take 2-3 business days to clear. Orders are not shipped on the weekends or holidays.

**Please also note that business days do not include weekends or national public holidays.

We use NZ COURIERS for all New Zealand customers - which is next business day delivery (except Rural areas). We use DHL Express service for all international orders.

HOW DO I TRACK MY ORDER?
You will receive an email with a tracking number. Please check your Spam/Junk folder for your tracking email from COURIER POST OR DHL as many customers have found that it is treated as spam. If you are still unable to locate this anywhere you are welcome to contact us by ‘live chat’ or by emailing customercare@chiffonboutique.co.nz to receive your tracking number.

To track your order, NZ customers please go to www.nzcouriers.co.nz/track & all international orders can be tracked on www.dhl.com/track

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then property of COURIERPOST/DHL. CHIFFON BOUTIQUE is legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at customercare@chiffonboutique.co.nz 

Chiffon Boutique is not liable to file claims for delivered packages, however we will do the needful for packages that are not delivered.

Please keep in mind, that there can be unforeseen delays by the courier companies which is out of our hands. CHIFFON BOUTIQUE is not liable for any delays.

CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
All sale items are final sales and cannot be returned or exchanged. Please click here for our Returns Policy.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Returns are usually processed within 7 working days of receiving your return.

DO YOU HAVE ANY STORE LOCATIONS?
No, we are an online boutique only.

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